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Best IVR Service Provider in Gurgaon for your Business

In this era, good connectivity with the customer is necessary to lead in the market to increase business and keep in regular touch with your audience that is mandatory for running a successful business. Ziofy Tech Media is a leading company in the digital market that provides quality and professional commitment to its services across Gurgaon region.

What is IVR service?

IVR (Interactive Voice Recorder) is a telepathy technology that helps in incoming and outgoing calls through the telephonic system. And the vendor can connect with desired customers directly, making the work easy and effective. 

Ziofy Tech Media is a cloud-based telephony services provider in Gurgaon that provides quality and fast-based services to its customers. These days many leading businesses are using IVR, i.e., Hospitals & clinics, Hotels & restaurants, BPO, salons, Schools, Institutes, Real Estates, Resellers, and Elections. You can use a virtual phone number to answer and forward multiple calls at a moment. We are glad to be known as the best IVR service provider in Gurgaon & we can assist you in running a business and managing incoming call flow smoothly.

 

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Frequently Asked Questions

  • +What is the meaning of IVR & how does it work?
    IVR or Interactive Voice Response is a tool that allows incoming callers to operate through the phone system prior to his chat with the human operator. This technology primarily works on the DTMF or touch tones, which is based on artificial intelligence. The tone performs the task of responding and routing the callers during the call until the call is transferred to a human operator. As the name suggests, this technology is based on the interactive voice response. The DTMF or touch tones are the core of this technology. Amalgamated with Speech recognition, DTMF tones allow a user to talk and respond in its native language. Since most of the phones support touch tones, where pressing a key creates a certain sound pitch. The IVR responds to the sound created by this touch tones and eventually helps the caller to take the further course of action.
  • + How can we set up IVR?
    To set up an IVR: Log in to the IVR account as an administrator. Click on the admin section. Select the numbers tab. Click on the phone number that you wish to configure an IVR. Choose the IVR tab. Add a new message next to the IVR message by clicking on the Add New message. Assign your IVR a name by typing it into the box next to the IVR message. Click on save once you are done with these steps.
  • +What are the types of IVRS?
    Generally, three types of IVRs are used in every call center: Self- service IVR: Also called Auto-attendant, Self-service IVR is an automated voice that identifies callers and resolves their queries without any human intervention. Calls are transferred to live agents only when the caller is unable to find the information that he requires. Agent assisted IVR: In Agent assisted IVR, the agent pre-records the phrases to initiate a dialogue with the customer. This keeps a customer’s frustration at bay that often occurs out of the complex menu options. This type of IVR is generally helpful in the process of operational cost optimization. Hosted IVR: Hosted IVR is an IVR solution that is installed on a hosted software platform that can be accessed through the internet. This type of IVR is used in organizations that provide 24×7 customer support services.