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Number Masking Solution

 

Phone number masking, also known as call masking, is a technology used to conceal a personal phone number during an outgoing or incoming call. When agents receive a customer call or dial a customer, the call masking solution replaces the actual phone number on both ends with a proxy caller id.

Call masking is powered by cloud telephony and uses a pool of virtual or direct-inward-dialing phone numbers to mask phone numbers with a proxy caller id. These phone numbers could be temporarily or permanently assigned to a customer or agent.

Why do businesses use phone number masking?

Customer privacy & data security

Use call masking to ensure that your customer or prospect’s contact details remain hidden and secure.

Better customer experience

Call masking enables customers to securely speak with their delivery agent for a better last-mile delivery experience. Or speak to their relationship managers anytime, anywhere for a VIP service experience.

Better call management

A call masking feature helps you manage and track all your customer communications.  You can track calls, record them, and auto-log them into your CRM.

How does call masking work?

Assign a phone number

Set the caller id that your agents use to speak to customers. Choose your masked phone number from amongst a large pool of virtual phone numbers including local phone numbers from almost any city. The customer is auto-assigned a temporary phone number.

Securely connect

The originating call is routed via Ozonetel’s secure cloud server. The outgoing caller id is masked instantly with a virtual phone number and routed to the other party.

Easily monitor & track

The receiver answers the call, without revealing their actual caller ID. Every call is recorded and can be monitored in real-time. All call data is logged within the CRM and your call center reports.

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Frequently Asked Questions

  • +What is number masking?
    Number masking is a technology that enables you to maintain the secrecy of customers and agents over-call, without affecting the smooth flow of the process.
  • +Is call masking necessary?
    Revealing a private phone number is a major cause of friction and might also cause safety issues. Getting your phone numbers masked for the same is therefore beneficial.
  • +Does number masking mask both incoming and outgoing calls?
    Yes, it does.