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Call From Any Device With Our Free WebRTC Softphone

How does Softphone Solution work with WebRTC & MPLS?

WebRTC (Web Real-time Communications) is an open-source standard, that businesses can embed into web-based applications with the same contact center features for inbound/outbound calls. More suitable for the remote workforce as it works on laptop/desktop/mobile devices. MPLS (Multi-Protocol Label Switching) aids businesses in switching from on-premise to cloud for inbound/outbound voice calls via internet with the same contact center features. It works without the use of mobile/fixed telephone lines to offer high-quality (HD) audio communication improving workforce productivity.

 

Benefits of SoftPhone WebRTC Solution

Reduce network congestion & scale on a secured communication network
Enhance Customer Experience

Deliver Better voice quality to customers via internet and seamless connectivity

Scalable

Expand business operations & scale at ease

Cost-Effective

Flexible pricing with little to no investment on infrastructure

Secure Connectivity

Manage calling operations with softphone to call customers via secured VPN access

No Infrastructure Dependency

Place calls over the internet via laptop/desktop/mobile devices

Improve Workforce Productivity

Enable the workforce with softphone termination for seamless business communication

Our Happy Customers

Frequently Asked Questions

  • +What is WebRTC?
    WebRTC (Web Real-time Communications) is an open source standard, that business can use to embed communications into web-based applications as per business needs
  • +Is WebRTC a secured communication channel?
    Yes, enables secured communication between two web browsers for incoming & outgoing calls.
  • +Can customers make outbound calls from Softphone?
    No. The outbound call will be done via SR UI or through Knowlarity Click to Call (C2C) API.