An IVR (Interactive Voice Response) system plays a vital role in modern customer support and communication. It allows businesses to manage high call volumes while providing quick and efficient responses to customers. With IVR...

SMS marketing continues to be one of the most effective communication channels for businesses. However, choosing between Promotional SMS and Transactional SMS is crucial for achieving the right results. Promotional SMS is used to...

In today’s competitive digital landscape, businesses need more than plain text messages to engage customers. This is where RCS (Rich Communication Services) messaging is transforming business communication. Unlike traditional SMS, RCS allows brands to...